Service Quality Program Officer at Citigroup (Citibank)

Batas pengajuan lamaran cari kerja : September 25, 2007
Lokasi pekerjaan : Jakarta

Position Objective :
To support the business in creating a superior service quality culture through service campaign and communication programs.

Service Quality Program Officer

Responsibilities:

* Service Campaign Programs :
* To create framework of service campaign Programs
* To Develop various service awareness (Enhance the Level of service awareness and promote service behaviors)
* To Manages implementation of service campaign initiatives
* To facilitate departmental service measurement and PI unit to measure the implementation of departmental service initiatives through internal mystery shopping and internal service satisfaction survey

* Service Communication :
* To organize the utilization of various channel for communicating services-related matters (Email, Service board)
* To work together with service Academy and service Measurement and PI unit for the content of service communication

Requirements:

* Process Oriented
* Out of the box thinking and Creative
* Communication And Interpersonal Skills Excellent
* Preferably Female
* Preference background service and strategic

If the above criteria suits you, please send your comprehensive resume within 14 days from today with recent photograph to :

vivian.lesliana.digdjaja@citi.com