Call Center Officer in PT Commonwealth Life

URGENT VACANCY



Commonwealth Life was established on 1992 under name Astra Jardine CMG Life which then became Astra CMG Life in 1997. The name of PT Commonwealth Life was introduced in July 2007. Today the shares of Commonwealth Life are owned 80% by Commonwealth Bank of Australia (CBA) and 20% by PT Gala Arta Jaya. CBA is one of Australia’s foremost financial services companies, and its major life insurance brands are each the biggest life insurers in their respective countries. Commonwealth Life has a presence in more than 15 major cities/towns throughout Indonesia and is represented by in excess of 3,400 agents who service more than 800,000 customers – either individual or group – across the country.
We already attracted and developed some of the most talented people with high level of professional ability, integrity, accountability, teamwork, and innovation. To strengthen the existing management team, we seek to hire a:

CALL CENTER OFFICER

Job Description:
Ø Give info & solution to customers & sales connected to CommCenter.
Ø Give accurate, fast, & clear info to customers & sales force.
Ø Write down every activity that happens to customers' policies through input history in query.
Ø Help solve customers' or sales force's problems. Suggested that problem solved in first encounter.
Ø Follow up the problems (to customers or sales force).
Ø Do administrative work connected to CommCenter activity.
Ø Ensure individual target achievements.

Requirements & Qualification:
ü S1 from any educational background
ü Min. 1 year experience as call center agent, in life insurance would be an advantage
ü 22 – 28 years old
ü Attractive & good looking
ü Patience & not emotional
ü Team player
ü Self confidence, extrovert
ü Good in English

All applications will be kept strictly confidential, and only short-listed candidates will be contacted. Please apply by email only by sending detailed and comprehensive Resume / Curriculum Vitae in Word format only, with recent photograph, current salary/ benefits, complete address, telephone number and private email address, in English as soon as possible. Put the name of the position in the e-mail subject (if not, your e-mail will be rejected by auto filter).

Please apply to:
HRD Dept
hrd@commlife.co.id